A call enters the agreed route
The telephony sends a supported call to the agent according to the configured availability and fallback rules.
Voice agents
A voice AI for agreed call scenarios. With disclosure and human handoff.
A voice agent can support booking, FAQ, reminders and qualification within an approved script. Telephony compatibility is checked first; voice cloning requires explicit consent and provider-specific rights.
Voice agentsAppointment / service bookingOrder statusFAQ by voiceOutbound reminders
The task
What it is and who it is for.
The system interprets speech within a tested scope, reads approved information, invokes permitted actions and escalates low-confidence or unsupported requests. Availability depends on the selected telephony and provider.
By industry
See the scenario in your context.
The process
From the request to a working version.
We show intermediate results early, so the logic can be checked before the final launch.
AI runs a tested scenario
Within the validated intent set, it answers from approved material and asks follow-ups. Low-confidence requests follow the configured fallback.
Supported action or handoff
If the connected system permits the action, the agent can request or record it; otherwise the call goes to the agreed human route.
Capabilities
Typical scenarios
The final configuration is assembled from your process, data and the result you want to change.
Appointment / service booking
Can check and request a supported slot after calendar access and booking rules are validated.
Order status
Can read approved status fields after identity, access, and privacy rules are agreed.
FAQ by voice
Answers from approved pricing, location, hours, and policy material within tested language coverage.
Outbound reminders
Can run consented reminder scenarios where the channel, provider, and applicable rules allow it.
Reactivation
Can support an approved win-back script for eligible, consented segments after a compliance review.
Pricing landmark
A starting point before the brief.
after scoping
Voice channel, telephony, integrations and usage are scoped separately.
The exact range is fixed after the task and dependencies are clarified.See the full pricingBefore we start
Questions that are worth answering now.
If your question is not here, Valera can clarify it or pass it to the team.
01“Will the customer realize it's not a human?”+
Voice quality varies by provider, language and input. The agent should identify itself as automated according to the agreed script and applicable rules; we do not design impersonation.
02“What voice? Can it be ours?”+
A supported synthetic voice or, where the provider permits it, an authorized clone based on documented consent and voice rights. Language availability and quality are validated for the selected provider.
03“Which telephony does it work with?”+
API / SIP capability, call routing, recording rules, region and fallback are checked for your current telephony before we confirm compatibility.
04“What if the AI doesn't understand?”+
We configure and test a human transfer or callback path for unrecognized requests. Model errors remain possible, so the fallback, logs, and manual review are part of the agreed controls.
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ChatbotsFrom the lab
Useful context on the topic.
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Next step
Tell us what work AI should do
Describe the process, employee role, or type of requests you want to automate. We will propose an AI solution architecture and implementation scenario.