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E-commerce · Scripted chatbot

Scripted chatbot for an online store

A scripted chatbot designed for the reality of e-commerce, with the agreed scope. The process comes first; technology follows it.

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E-commerceProcessScripted chatbotScriptResult

Niche logic

Why generic tools miss the reality of an online store.

A proposed first release is scoped from the operating pain, the necessary data, and one visible acceptance criterion.

01

What breaks today

support cannot keep up with product and delivery questions, carts are abandoned, creative production is slow, and competitor pricing is checked by hand.

02

What the system must know

One agreed channel, a menu, prepared answers and a handoff to a manager. Booking, payment and live system integrations are separate scope.

03

How it works in practice

A visitor chooses a question from the menu, receives an approved answer and can leave a request for a manager. AI dialogue is a separate configuration.

Published cases

Materials with adjacent operating logic.

All cases
AI agent + CRM for a service center · water heater manufacturer

An AI agent for the claims department: −2 staff and ₴730,000 saved per year — AQUATERM case study

A water heater manufacturer. The claims department — three operators who handle a stream of inquiries every day: a customer writes or calls, the operator finds out the model, purchase date, and symptom, checks the warranty, identifies the fault by the error code on the display, and resolves it remotely or dispatches a technician. The issue is that most inquiries are alike. The same error codes, the same questions, the same answers. The operator spends time on routine that can be formalized. Some technician visits are unnecessary: the problem could have been solved with advice in chat. And scaling meant one thing — hiring more operators. The client wanted to take the routine off people without losing quality of handling.

Open case

Starting range

from $200One agreed channel, menus, prepared answers and manager handoff. Scripted flows, not an AI agent. An equivalent builder implementation costs $100 less; platform subscription separately. No Viber.

This is a floor, not a promise without context. We confirm integrations, data, roles, and rollout scope before fixing the estimate.

Full pricing

Before the first call

Three practical questions.

Why is this better than an off-the-shelf tool for an online store?+

Generic tools ignore the operating specifics of e-commerce. We design the system around your actual process: One agreed channel, a menu, prepared answers and a handoff to a manager. Booking, payment and live system integrations are separate scope.

How long does it take and what does it cost?+

The starting range is from $200. One agreed channel, menus, prepared answers and manager handoff. Scripted flows, not an AI agent. An equivalent builder implementation costs $100 less; platform subscription separately. No Viber. We confirm scope and timeline after reviewing the required inputs and dependencies.

What if we already use another system?+

We first audit the current system, data access and integration limits. What stays, migrates or connects is then documented in the rollout scope.

A grounded next step

Not sure which solution you need?

Describe the process, product, or business task. We will help determine what should be built, integrated, or automated.

About Scripted chatbotAI for business
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