Platforms
Reputation management platform
CHALLENGE
For local businesses — restaurants, clinics, salons, and auto services — reviews are scattered across Google, Maps, Facebook, and Tripadvisor. The owner physically cannot monitor and answer them all, so a negative review becomes public before anyone sees it, and an unhappy customer has already warned others. Every unanswered review means lost trust from new customers who read reviews before visiting.
SOLUTION
We built a reputation control centre: reviews from every source flow into one screen; AI labels sentiment and drafts a response in the owner’s tone with one click; and review requests are routed intelligently — satisfied customers go to public platforms, while dissatisfied customers are first directed to private feedback. The screens are: reputation dashboard → AI response inbox → review collection widget.
PROJECT MATERIALS
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03 · RESULT
The entire reputation is controlled from one screen: the average rating rose to 4.6★ (+0.3 over the quarter), the negative share fell to 9%, response time decreased by 14%, and 92% of reviews receive a reply. Negative feedback is intercepted privately before publication, while the flow of new reviews grows instead of accumulating without a response. The platform was assembled quickly with AI-assisted development.
Average rating
Reviews with a response
Response time
LIVE DEMO
DISCUSS A PLATFORM
Describe the process the platform should support. We will clarify user roles, business logic, integrations, and the first release.
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