01CHALLENGE
What the project had to solve.
A product business that sells simultaneously through Rozetka, Prom, OLX, Instagram, its website, and by phone came to us. Every channel was a separate window, stock was counted in a separate spreadsheet, and delivery, payments, receipts, and analytics were all consolidated manually.
This led to:
• order-picking mistakes and late shipments;
• duplicate sales caused by outdated stock balances;
• no visibility into margin — it was unclear what actually generated profit;
• managers spending hours on manual consolidation instead of sales.
They needed a system that would bring all product operations into one window and remove the manual work.
02SOLUTION
What we built and why.
We designed the processes and built a CRM that brings all product operations into one window.
What is inside:
• Order Kanban: New → Paid → Picking → Shipped → Delivered, with drag-and-drop between stages.
• Multi-channel operation — orders from six channels (Rozetka, Prom, OLX, Instagram, website, and phone) in one list.
• Inventory with stock, reservations, and cost price; low-stock badges; and receipt of incoming goods.
• Delivery integrations — Nova Poshta and Ukrposhta: consignment-note creation and status tracking.
• Payments with fiscal receipts, account balances, and payment history.
• Analytics: revenue, margin, product ABC analysis, and sales by manager and channel.
• Smart prompts — the system surfaces low-stock items and updates statuses after payment automatically.
